My item is defective/damaged. How can I start a warranty claim?

Please email [e-mail] and include the following information:

A. Your first and last name

B. The name or type of product you have a question about or are having an issue with (i.e. Complete Original Black, CarryOn Airflow Charcoal/Silver, Ring Sling Heathered Dusk, Wrap Powder Blue, SeatMe Citrus, EveryWear Brown)

C. The production number on your carrier, which can be found on the warning label on the inside of the waist belt or tag. It will look similar to SC-4AB (157) May. 1, 2016.

D. The unique serial number on your carrier, which can be found on a separate label on the inside of the waist belt. It might look similar to 112016-CIP 55955.

E. A photo or scanned copy of the original purchase receipt for the product as proof of purchase.

F. A digital photo or video of the broken or affected area

G. A brief description of what was going on at the time when the issue occurred

H. Current physical shipping address

I. Your email address