Here at LILLEbaby we take the production and packaging of our products very seriously! We have gone over every bit of the process and are constantly refining and perfecting it. That being said, sometimes accidents happen (whether it be in the shipping process or somewhere else.) We are so sorry your product has arrived damaged.
In order to place a warranty claim, please send us the following information:
A. Your first and last name
B. The name or type of product you have a question about or are having an issue with (i.e. Complete Original, Complete All Seasons, Toddler CarryOn Airflow, SeatMe Hip Seat, EveryWear)
C. The production number on your carrier (This can be found on the warning label on the inside of the waist belt or tag. It will look similar to SC-4AB (157) May 1, 2016)
D. A photo or scanned copy of the original purchase receipt for the product for proof of purchase
E. A digital photo or video of the broken or affected area
F. A brief description of what was going on at the time when the issue occurred
G. Current physical US shipping address
H. Your email address
This information will be used to verify and review your claim. Any missing information may delay processing after we receive your response. Thank you for your assistance in advance.