We're sorry to hear that! Here are a few common causes of checkout issues:
- Ensure that all required fields are filled out.
- Only customers with U.S. and Canada shipping addresses can place orders on LILLEbaby.com. Please view our help article for international customers here.
- Please note that sometimes international billing addresses used when shipping to the United States may cause an error.
- We do not currently ship to PO boxes. Please try again with a physical address.
- Ensure that your billing information is correct for a valid payment method.
When in doubt, we always recommend clearing your browser's cache! That often fixes any pricing, shipping, stock, and/or cart issues.
We also recently migrated to a new and improved website platform. We recommend upgrading to the latest version of your browser to ensure a seamless shopping experience!
As always, you can contact us at CustomerService@LILLEbaby.com for assistance.