If you are experiencing some challenges with the snaps that hold the neck support down on the torso panel where one or both of them won't stay fastened, it is possible that all you need are one or two quick adjustments.
First, check the webbing on the neck support. If the webbing is too tight, it can cause the snaps to "pop." Try loosening it!
Second, your shoulder straps may be pulled a bit too tight. Try loosening the shoulder straps an inch or so to see if this helps.
Usually, these two solutions stop the snaps from popping, but please do reach out to us at firstname.lastname@example.org for additional assistance!