We're sorry to hear that you and your little one are experiencing some challenges when those snaps aren't staying securely fastened.
We can make the world of difference with some slight adjustments, but please feel free to contact us directly for additional support.
First things first! As far as the challenge you're experiencing with the snaps-- this is usually an indication that the webbing on the outside of the neck support might be tightened or that the arm straps are a bit too tight.
Try making sure the neck support webbing is not tightened, and to loosen the straps a bit. This should help.