At LÍLLÉbaby your satisfaction is our first priority. We strive to make products that are of the highest quality, easy to use, and comfortable. However, there is a learning curve to using any new product, which is often steep and frustrating - particularly for baby carriers. If you are experiencing difficulty or dissatisfaction with any product from LÍLLÉbaby, please contact us. We can offer guidance and assist with a solution.
Please contact us at CustomerService@LILLEbaby.com for assistance with a complimentary return on any order from the LÍLLÉbaby website within 30 days of purchase. If the item was purchased on sale or with a coupon code the customer will be responsible for return shipping costs.
LÍLLÉbaby does not offer exchanges. You may return an item for a refund and place a new order.
Please note that Mystery Box items, Open Box items and clearance items (Clear the Rack and Spring Cleaning) are not eligible for return and are considered FINAL SALE. Mystery Box and Open Box items will include our normal 1-Year Warranty from the original date of purchase.